BP Complaints

That afternoon (04/22/2013, 5:55PM) I went to fill up my car at BP station located at 5035 W. Touhy Skokie IL.
I used pump #5. I selected 87 octane level I want for my gas. I open the door to my gas tank and unscrew the cap. Then I lift up the gas nozzle and inserted it in my tank. Then before I even squeeze the nozzle to fill up my tank I have noticed that the mechanism for counting the amount of gasoline and dollars start to work. And it worked very fast. Another word, gasoline didn’t start to go to my tank but I was already charged. I was shocked and several seconds later I squeezed the nozzle and only then I heard the noise of gasoline coming into my tank.
I immediately reported about the incident to station manager (Sam). He was not helpful at all and didn’t want to understand but rather started to explain that I have to clean up the nozzle before inserting it to my tank???
At some point he was about to give me 20 cents to compensate. This is clear indications that he knew about the problem. I mentioned that before I squeezed the nozzle pump display already showed more than $1.50 of gasoline value.
Not one word of apology was offered.

I would like to make an official complaint about the BP gas station located at 2000 Haines St, Baltimore, MD 21230. I was at this station Sunday, April 21 at approximately 4:30pm and the service worker behind the cash register was extremely rude and disrespectful. I had questions about the BP gift card I was using - he told me I had a lesser amount on it than I actually do - and when I attempted to clarify he became rude, disrespectful, and even decided to brush me off mid sentence and walk away. Someone needs to talk to this guy about customer support. I realize this is baltimore so the hired employees are starting from a low point when it comes to overall social correctness, but this was unusually absurd to deal with.

I went to get gas at the BP on Dixe and Palm Beach Lakes Blvd in West Plam Beach today. This gas station has been there since I was a child. I have been going there for ever. I have had my car broken in to twice and still go back. Today I left and went to Hess. I will never go back to BP again. I could not get the pump to work. I went inside and asked the attendant if the pumps worked outside with a credit card and he said yes that "You must have done something wrong" He barked orders/questions out to me, he told me to run my card through the machine which I did. I struggled to understand him due to his accent. Another patron in the store told me what he said. I said thank u for translating for me. The attendant then told me that "this was America and u dont have to speak English to be an American, you can speak German, Spanish and Chinese" I said where are u from? he said America with his thick accent. He then told me to move aside while my card was not going thru the machine so that he could help the next customer who was buying a candy bar as opposed to my $80. tank of gas. I said never mind, "cancel my sale" and I went to HESS. My grandparents came to this country after they escaped from Russia. They left everything behind, came here, learned English and got jobs right away. They were pround to be Americans, as am I, AND WE DO SPEAK ENGLISH AS AMERICANS! BP no longer has my bussiness.

i went to the gas station on ashland and fullerton in chicago
and not only did pump 8 s reader not wrk the hose was leaking gas from 2 spots. when i told the attendant she did nothing

I received a BP gas discount coupon from my local KMart. Although I RARELY buy BP gas because it usually ranges 5 to 10 cents HIGHER than any other gas in the area, this coupon offered 30 cents per gallon discount, so I tried it AND I WAS ROBBED BY BP!!!! The coupon required that I estimate my purchase and pre-pay. Then, I would receive a refund. SO -- I payed $35.00. I puped 10 gallons at $3.38 per gallon. SO, I should have received a refund of $2.20 for overpayment, PLUS $3.00 because of the discount. But the woman inside said the meter showed she owed me ONLY 30 cents and that was all she could give me. She gave me a number to call, but they required that I have the coupon number, but the station had collected the coupon. So -- no help. I AM ANGRY .

Good Evening

I am a regular in BP garages because of the amazing customer service. However, I visited one of your petrol stations this afternoon in Kempston, Bedford UK. As I filled up my petrol tank and then went to pay I was served by a man that didn't even acknowledge me. He didn't say hello, or goodbye. And when I presented him with my nectar card to add my point to, he didn't hand me my card back but instead threw it on the counter, with no apology.

I was shocked at his customer service, I know that BP is normally a wonderful company with customer services but this man was exceptionally rude and I've never encountered any employee in any business establishment so rude.

I myself work in retail and could never imagine giving service like this.

I wanted to complain about this man but also commend you on your normally great service. I'm afraid knowing this man works for your company I wont be returning to that BP garage again.

Thank you for your time

Stephanie Pearson

Hello i desperately needing petrol, tried at Tescos (Hertford Bridge Norwich)so i decided to go to Morrisons, (Riverside, Norwich)and on the way is the BP garage outside City Hall Norwich where i saw the price was £132.9 Litre, for regular unleaded, i filled up then realised i was filling up with Premium unleaded. I asked the attendant and he said that none of the pumps were regualr unleaded, so why put it on your boards when you dont sell it at the petrol station, i am tempted to call Trading Standards about false advertising.

I was at braeside service station muirhead g69 9nb stepped out my cab to put diesel in and there was already diesel over the forcourt in wich i nearly slipped i then proceded to fill my tank as i did the pump did not stop when it should have and diesel poured out and on to my shoes wich are now ruined,due to the diesel going on them reported it to staff told them the pump is faulty they said it was not i assured them that it was ..thats the reason why there was a spillage before mine and they never even bothered to put anything on the spillage...i have just bought these trainers so i would like a refund for them £65 as diesel wont come out so i cant wear these again ..mobile 07738631346

Whilst browsing in the Marks and Spencer's BP garage in Thetford, Norfolk, we were confronted with a member of staff obstructing the isle. After waiting patiently for her to finish moving baskets - in which she chose to do so in an innapropriate and unnecessary area, she finally moved forward; we so rightly assumed she was letting us past as she looked directly at us; we squeezed past in a polite manner in the little space she gave us. After doing so we walked over to go look at an item in which we were going to purchase, however we were stopped in our tracks as she aggressively told us how we should not squeeze past her whilst she was "lifting very heavy baskets". The baskets were not heavy, but despite that, the tone she took was belittling and rude. She did not need to be there in the first place and then took a disgusting manner after letting us past. Instead of confronting her we simply appologised as her manner was so aggressive. We chose not to purchase the item as it was overpriced and not worth it as we felt so disgusted by the member of staff that we felt the money was better off spent somewhere where the service was better. We are appalled with this sort of attitude your staff have taken and this is not the first time your staff have been this way. We would like an apology from the staff member herself, but as this is something that can not be done, we feel we are owed an apology from the company. We would appreciate a response as we are not happy.

My local BP station (located in Chester va on the corner of enon church rd and Bermuda hundred rd) is not properly maintaining any of their pumps. Most of their key pads are broken, some pumps haven't been functioning for months and most of the auto cut-offs don't work either. I used to get gas here all the time and have started going to he local wawa.

I have been using the BP outlet in Binley, Coventry every week evening since May 2012 spending between £25 and £45 on fuel, always buying a coffe and sometimes snacks too.
A couple of weeks ago I left a pair of £25 gloves near the trade counter. I Inquired a few days later, the man who I spoke to actually saw the gloves and placed them the staff side of the trade counter, a female member of staff who was present also saw the gloves but on the staff side of the counter. I asked the male to look into it and to ask the manager. The male member of staff had not asked the manager each time I asked during the next week. I finaly asked to speak to the manager who kept me waiting before emerging from the back office. He gave me no confidence that this Issue would be looked into and it seemed he couldn't wait to get rid of me.
I am very frustrated by the lack of concern and the apparent lack of lost property procedure. I now fill my vehicle at another local fuel outlet as I consider that high prices should be matched with high customer service standards.

TB

Last night traveling home from a funeral with my elderly father, I planned to make only one stop for gas/restroom break and chose the BP at Wetlands Folly in Townsend, Georgia. After filling up my gas tank, I notice one note posted on the door said that the restrooms were for "paying customers" only and another note saying that the restrooms were "out of order" When inquired about where the clerk went to the bathroom, she said she didn't and the restrooms were backed up since the day before. Then she suggested that I go to the 24 hour Shell station down the road. I am totally disappointed that BP would allow this Station to continue operating. I also think they were overcharging for their gas - $4.199 per gallon for premium, where I had paid $3.89 the day before in another location. I also thought the place was totally filthy!

The BP station on Marble ave in Pleasantville NY 10570 has had a sign on the pubic restroom for over TWO years saying out of order. I have in the past seen them buzz customers in to it when asked, but other times, most times they tell paying customers that the restroom is out of order. Can we please get on the management of this station to fix this problem.

I wish to complain about the service I received in a BP station In Findon Valley within West Sussex. I filled up my car with £20 and the gentleman next to me filled his up with £40. When I went to pay he had paid my £20 and left me to try and pay £40. The staff did not help in the slightest demanding the money! I am a nurse and had patients to get to ASAP I use this station every day and I do about 10,000 miles every 6 months. The manager didn't apologise for the way I had been treated and simply demanded me to pay my money and I left. None of the situation was my fault other than the man who had tried to get away with paying less and rude staff. I hope you have the decency to reply to my complaint with haste.

Regards.

whilst using the diesel pump at Orsett South sf connect TW169AT (pump 4) the auto cutout on the pump did not work and diesel spilled out over my leg and shoe, when i told the staff about what happened they said there is signage up warning about pump problems, pump one is closed off and there is no signage on any other pump so i naturally thought the problem was with pump one only, i work in an office and i travel 40miles each way so there is no chance for me to change what i am wearing, i have important meetings to go to smelling of diesel, not a happy customer.

Recent trip along I-95 in Walterboro, SC exit 68 on 2 April at 3:25p, we pulled in to fill up. The card slot was covered forcing us to go inside the store prior to pumping our fuel. My father told the woman he wanted to fill up, would $100 bill suffice to get the pump turned on. The pump was cut off at $50 (turns out he had pulled the $50 instead of the $100, but.. had the pump been turned on -- would have FILLED the tank and come inside.) As it was, an 87 yr old man walked into the store while my 59 yr old brother tried to pump the gas.
We did not continue to fill the tank as we had had enough of the attitude!
So much for the convenience of not having to go INSIDE the store and deal with preconieved notions of your own intentions.
Thank you for the experience. (not)

I have just been to a BP garage on Hall Road, Norwich where the assistant was very rude. they run a voucher system with a local newspaper and I asked (nicely) what page the voucher was on and he said "I dunno and move over there if you want to look for it" I found the voucher and told him, for his information for the next customer, which page they would be able to find it on. Every other customer must have the same experience with this very unhelpful man who says he is far to busy to help. he didn't look busy at all and must stand for hours of the day watching people find vouchers in newspapers. I suggest you either make your petrol the same price as neighbouring garages and stop the voucher system or get rid of the unhelpful assistant.

Bp service station at Peasepottage on the A23.
Filling up with LPG is a costly exercise due to the fact the pump is uncalabrated. Everywhere else I fill up from empty I get 47/49 L
At your pump I get to 55 L and its still filling!
The language barrier is a problem at this particular station and making a complaint to the management is impossible . Won't be using BP for autogas or any other fuel in the future as I feel I can't trust your pumps to dispense the true amount of fuel

Not happy once again after going to my local bp service station of Airds 2560 nsw and they are out of stock of hot food products drinks and even necessity household items, this continues to happen over a number of running months, not only that but when you complain to the store clerk they seem to not give a crap. Speak very poor English and every day which I am so appalled about is the fact I live directly across the road from the station and evey morning at 5am!!!!!!! They check fuel levels and literally drop the cover plates on the ground a number of times which wakes me up, I am getting so pissed off about the total lack of respect they have for the people that have to put up with it every day, day after day!!!
I have complained to them about it and there attitude is so poor towards it and continue to do it, and being open at 5am brings traffic into the area unessaseraly at that time of morning. Before it became a bp there was no problems. Your store is sucks bp and you will hear more from me in the future untill something is done about these matters. People who work need sleep also. I am so unhappy with your store as are my neighbors who are willing to write formal complaints to the manager of BP.

BP Station h1302 Hist Us Hwy 66, Waynesville MO 65583
Phone Number:(573) 774-2300
This store Had so much smoke from patrons that was just sitting in there smoking cigarettes, visiting, hanging out and not shopping. There was just a cloud of smoke that was circulating in the store. The ceiling fans, that they had were not on and being that I am asthmatic and pregnant, all the smoke made it hard to breathe and shop. I hope this is addressed and the smoking stopped. It is unsanitary for the patrons and the stores items that are being infused with this smoke smell that nobody wants to purchase.

We stopped at Toddington services BP South bound at about 10.50pm 28th March and tried to get fuel. The incoherent message over the tannoy was that the shop shut at 11.00pm... So *.ing what.. I stopped trying at 10.50pm and drove off to find another late night station in Luton.
So not able to fill up as the staff would not engage the pump although all the pump lights were on. This is clearly ******* poor service if you can see this on the video recording my car Reg is KM08 XRX

We thought it was a duty of the services contract to supply fuel on a motorway services good job we were not totally out of fuel
BAD!!! BAD!!! show BP

The gas station is: Kenilworth BP, 1535 Kenilworth Ave, Washington DC (00009314634).

This afternoon I went to fill up my car at this station. While it was fueling up, I was inside my car because it was cold outside. I anticipated putting in roughly 10.5 gallons. I was watching the fuel amount rise and was surprised when it went up above 12 gallons. I began to think that the machine was reading the wrong amount of fuel, when another customer banged on the back of my car and told me that it was overflowing. Sure enough, there was gasoline everywhere. I cut it off at 12.365 gallons. I estimate that roughly 2 gallons ended up on the pavement.

I went in to tell the attendant about what happened and he just looked at me and printed a receipt and handed it to me. I was confused by his response. I told him that there was fuel everywhere and that the automatic cutoff didn't work. He pointed to the 12.3 gallons on the receipt and said "That is how much you pumped." He didn't apologize, didn't come out to assess the pump or seem the least bit concerned that there was 2 gallons of gas on the ground. Another attendant walked into the room and asked what happened. When I told him, he did say "sorry" but in a very passive way and said that it had never happened before and that there was nothing they could do.

I was shocked. I could not believe their lack of customer service. They should have apologized. They should have thanked me for coming to tell them that there was a fuel spill. And they should have gone out to inspect the pump.

I informed them that they had permanently lost my business and left.

I have my receipt for today's transaction. I wish that I had taken a picture of the fuel spill. I would like to ensure that this is formally logged as a complaint against this gas station. If there is someone else that I need to contact, please let me know. They are clearly bad for customers, bad for the environment, and bad for business.

I came to the store on the corner of 60th and Center Street in Omaha, NE, to purchase a two pack of regular swisher sweets and a lighter. She told me they didn't have any swishers instead of telling me they didn't have the regular I asked for. I told her I only saw the red and thought it was regular and not strawberry, so I asked for grape. She just really made a big deal out of the whole process. Then she asked me for id. She did not ask anyone before or after me. I came back 20 minutes later to get gas. A man was in front of me, he did not have gray hair and didn't look older than me. She smiled, and wrung up his 4 packs of cigarettes and did not ask for id. When I asked her why she said it was because she knew him as a regular customer. I was really upset because this was not my first time buying tobacco from this store and I have never been carded. I don't know what her problem was but if she wants to card then everybody should get carded, not just people she think she know because I remembered her and the woman standing next to her.

The new people at the oviedo fla. Bp station are rude and uncooperstive . Went there with a coupon that i got from Kmart and he was a very rude person. Said i had to use a card to redeem i called bp and they said that was not true. Very unsatisified will not go back.

Travelling west along the A11 at approx 3am Mon 11 March, the journey had been arduous thanks to hazardous, snowy conditions; stopped at BP Besthorpe services but the attendant would not let me in to use the bathroom facilities even though, according to your website info, that station should be open at that time. Furthermore, he was really rude - no explanation, no apology. We had to drive on by which time I was extremely uncomfortable. Disgracefully unprofessional and inhumane.

On 03/13/2013 my wife filled her van up with BP regular fuel. The station location: site ID# 5801949, pump #1, time 8:25am, 16.007gal. The van operated normal for a while then surged and sputtered. My wife was barely able to get home. I found wet plugs and failing injectors. The van ran good until filled at this station. Can you help us. Dave and Deb Curtician.

Both of the BP stations in Chicago Heights, Il routinely overcharge on items CLEARLY marked with another price. I just purchased 15 items marked $.99 each. Why did my total come to over $21.00? When I asked the clerk why he told me his manager said it was a different price. The employee then said my receipt didn't print (as I'm watching it print).

I would like to talk to someone about this matter because my next step is the Better Business Bureau.

Hi,

This complaint is against the BO gas station LOGAN CIRCLE BP, 1301 N 13th STREET NW, WASHINGTON, DC, 20071.

This morning when i swiped my card @ the gas pump 6, it did not work and the rep said probably some issue with the pump and she swiped the card inside. Even after that the pump did not work , but she showed me that i filled regular gas for 80 $, when there was no gas pumped. After me disputing she asked me to use Pump 5 and again the same issue and this time also she says it was 80 $. When i disputed and asked for the card back she didnt give the card. I had to call 911 and they gave me the card after the cop interrupted. The cop saw my car and the no gas indicator was on. Whereas they have 2 receipets for 80 % and i could see the transaction in my account.

This is not what i expected from BP. Worst customer service and also i paid 160 $ for nothing.

MORE IMPORTANTLY I WAS NOT THE ONLY ONE. THERE WERE CLOSE TO 15-20 PEOPLE WHO HAD THE SAME ISSUE AND THEIR CARDS WERE CHARGED.

Could the authoroties in BO take a look.

17th of March between 10:00 - 13:00
BP Petrol Station Eaton Socon St Neots

I just back at home from this petrol station after having to put my car in the garage. I refuel diesel there last Sunday and since then the car has been dying from time to time. I had to stop and start the car again. I have been given a sample on the garage of the fuel and have been told that the quality is rubbish.

I had a word with the people on the petrol station and they refused to give me any details about how to make a complaint. So I now have to find this information myself. I left all my records/evidences with them time, car reg number, pump number, payment records and so on. I will never refuel on that place ever again and would not recommend anyone to do so.

Will give an update here if my claim gets anywhere.

Hi I sent email on Monday due to an incident involving one of bp lorries being so empatient going through a flood forcing the deep water his side towards my car causing the car to be written off and 8 to 9 thousand pounds worth of damage to car causing car being filled with water breaking my engine I'm not happy at all and now struggle to get work as self employed and no vehicle I did not get number plate cause car filled up with water time got out vehicle gone I have spoke to my solicitor and she said I should go to the press I also have witnesses so just like to know wat u going to do bout it tried ringing depot where lorry comes from for area and phone just rings all the time I am going to take further action unless something done about it

My wife stopped at a BP on the corner of North Armenia and Martin Luther King Blvd. Your marque advertised regular gas price with cash or BP Credit card as $3.59. When My wife swiped her card the pump came up with a $3.63 price. She identified the price variation to the clerk, she was told that it the $3.59 was cash only, irregardless of what was posted. My wife did not appreciate your fraudulent advertising technique, she took her business elsewhere. You lost the business to twenty gallons of gas and a repeat customer.We are loyal cardholders since 1985. I tried 5 times before I found the text field below the security code, maybe there should be a border around it that isn't faded, so it will be easier to find. Or is this a way to keep your complaint submissions down?

I am a fan of BP, always have been, but after my last visit, I might not return. I'm not looking for any free or discounted items, really just trying to help improve your company. I have been a store manager for a very large retail chain for the last 22 years and know what customer service is all about. On the morning of March 16th, at 5:40 am, I pulled into your gas station on Long Point Road in Mt.Pleasant, SC. As I pulled in, I noticed, the lights were a little dim, but I thought you were a 24 hour operation, plus there was a woman behind the register, so I parked and walked up to the door. I was looking to get a cup of coffee and a danish for my long 1 1/2 commute to a meeting. When I opened the door, a gentleman shouted at me, "WERE NOT OPEN, WE DON'T LOOK OPEN, WE CAN'T LOOK OPEN". Feeling be-littled, I replied, "all you have to say is your closed, and why is your door unlocked, it's a security issue?" What kind of service is that? Furthermore, the guy looked so irate, that I thought he might follow me outside! Check the camera, he does not be working for your company!

YydNH

Bp on 44 and 87 in Burton Ohio. Cashier gave me two Canadian quarters and tried to tell me I could spend foreign money in this country. When I said I would call cops of she didn't gove me two Ameri a quarters....she threw 2 quarters at me. Refuses to give me owners voice mail or take a message. WILL NEVER SHOP AGAIN HerE. When I called back to reach owner, she had another store employee pose as owner who then proceded to call me a bitch. Who is the owner of this store so I can report these employees? If the owner doesn't care, I'm calling the local news stations.

Alright we have been pumping gas for 30 minutes and were at 8.9 gallons went inside told the clerk she said she couldn't help us. So I told all that pulled up how slow your pumps were running by the way were in the florida panhandle in defuniak springs its spring break your losing heaps of business including mine .someone had better fix this situation fast

hi i stopped off at services the A3 BP petrol station(petersfield) and filled up with diesel at approx 5pm on the 17th March 2013,there was a guy working there behind the till in his 30s id say,who was jut damn right rude,to the lady in front and me,i handed him a £10 note when the pump had clocked up £10.01,he said have you got the penny,i said no,he said well you filled up £10.01 sternly so i said does it matter? he replied have to do wont it! aggressively,he is an absolute disgrace,other people in the shop looked on in amazement,I suggest you sort this guy out with his customer skills

I'm writing this complaint that this morning between 06:30 and 07:30 this morning there was a flood in middle of riven hall road which one side u could drive through the other was deep I'm not happy that one of your drivers had been so em patient that he drove through it covered my whole car with water and has filled my engine up which has caused damaged to my engine and has classed it as a right off now not got vehicle to get to work I want to know wat you going too do about it as I be speaking to my solicitor and going to the press if nothing is done my number is 01371 874034

Regards
Stephen pegram

My wife bought half tank of BP regular fuel for her van. Around 20 or 30 miles the van would not idle or run normally. This is the second time I had to flush fuel system out after she put BP fuel in van. The station is located in Canton Ohio on rt62. The manger of the station says no water in tanks. Has Canton Ohio received a batch of poor fuel?

I just got back home from the gas station, on Ohio State Route 60, in Marietta. I only live but 5 minutes from there, so I use it q good bit for gas and such. Usually when I go in there I get greeted and they are polite, and very friendly, but let me tell you how this visit went. I opened the door, I also held it open for the gentleman coming in behind me. I looked over and saw the male employee standing in the middle of the floor holding a bag of trash. I walked up to the counter, he continued to mess with the trash, smashing it down and tying it. I stood there for about a minute when he started walking toward the counter. Before he made it to the counter he looked at me and said, "what do you want." So you know I have never seen this guy before. He just sounded so rude. I told him that I needed a pack of Marlboro 72s reds. He grabbed them. He laid them on the counter and went to the register. He started pulling money out of it and messing with a few other things, all without saying another word to me. Then when he was finished with whatever it was that he was doing, he rang up my order. He told me my total, and I gave him the money. When he gave me my change he didn't say one word to me. No thank you, no thanks, no have a nice night, NOTHING. I was just all around rude.

BP, Longley Lane, Northenden, Manchester.
1. Why are you the most expensive fuel around when if I drive a few minutes up the road to "another BP garage" it's nearly 4p cheaper.
2. Why do your jet washes never work?
3. Why, when I put fuel into my car at your pumps does nothing come out until £1.50 registers?
4. Why do I have to smash the suspension on my car when I turn Into the forecourt with a badly maintained entrance .... Even though you make fat cash with your rip off fuel!!
5. The next time your obnoxious (ethnic sister) gives me grief, looks at me with disgusted looks, throws my change at me, grunts, looks half arsed about serving me ( when I am the paying customer) then I'm sure a dropped lit match at the pumps will solve a lot of the above gripes!
6. DON'T USE BP PETROL STATIONS..... Even the chewing gum is over priced!!

Was served for 2 bottles of water and an energy drink and when I look at the screen it came to $19. So I asked the lady why is it so much for 3 drinks. I didn't realise that while I was asking it had taken the discount off because the water was a multi buy.
Her response was by far the rudest comment I has herd from someone in retail in a long time. And I work in retail.
'Don't you think that it would cost more than $10 if the water didn't come through as a special.'
Could you sound more sarcastic and ride than that. I think not.
Yes it might of been 5.30am doesn't give you the right to be a rude person.

I went to a Janesville, WI gas station (650 Midland Ave.) and I had $6.75 in dimes, nickles, and quarters. I needed gas to get to my place of work in Madison, WI and the cashier would take only my quarters and refused to take the dimes and nickles (I had $3 in quarters). I had left my wallet at my girlfriends house in Madison so I had no other way of paying for gas...and it's expensive these days. It was extremely inconvenient and I just barely made it to where I needed to go. I do not understand why he wouldn't take my money, money is money, does he do that with every costumer that comes in with coins. I have worked retail for 6 years and the only thing I could think of was he was too lazy to count the drawer at the end of the night. I wonder how many people he has done that too and i wonder how much money he costs you over the course of the year. I didn't get his name because he had no name tag on and refused to give it to me. It was at 8 pm on march 14th 2013, I am sure you can find out exactly who it was. He was an older man with grey hair and glasses. Sorry to complain and I have never had to complain before but that was ridiculous I have never had this happen to me, if coins had no value we wouldn't have them as currency.
Thank you,
Craig Rensberry

Further to my previous complaint I forgot to add a location for the grotty petrol station!

BP
Ratcliff Terrace
Edinburgh

Thanks

Hi,

I've just been to the BP petrol station for the third time in the last 4 weeks to fill up my transit van and had to, yet again, drive off without filling up!! The reason? There is not a single protective glove or paper towels at any of the pumps!!! Most of the dispensers are incomplete and the ones that are in one piece contain an empty cardboard box which held the gloves, many months ago!!! A reaction to the fuel covering the pumps on my skin is the reason I can't use these pumps!! Each time I've been in I've asked the cashier for gloves and they've told me the same old story "oh we must have just ran out"!!

This is a disgrace and a clear example of health and safety cost cutting measures!! I would have expected that for "Health and Safety" it would be compulsory for every petrol station to provide gloves and paper towels and replace damaged dispensers!??

Now, I need to drive to the next petrol station which is attached to a supermarket where the dispensers are always full and the hand pumps are cleaned every day!

Failure to follow any Safety Procedures and common sense.

Have the bad luck to leave right next to a BP gas station. When a tank truck comes to refuel, all safety procedures are neglected. No PPE for personnel, smoking in the area(!!!), cars still come in and refuel, it smells gas like crazy etc etc. Have contacted BP and reassured that they will fix it and claimed their training level is very high.

As you see, small things lead to big ones which lead to major catastrophes, like in the Gulf. I do not believe this was an isolated incident. This is the "laser focus to safety" of the previous CEO!!!!

I feel sorry for the people that work there (and myself for living next to the station...) for their lives and health. I am sorry that BP turns a blind eye to this.

I use the bp station on south cumberland st. in morristown tn. almost exclusively for fuel purchases,but the printers at the pumps almost never work,this has been going on for years ,kind of defeats paying at the pump if you have to go inside to get a receipt.

I'm not usually moved to write letters of complaint, but after a particularly appalling event at a BP service station, I feel the need to share!

On trying to fill my vehicle, the pump wouldn't authorise, so I walked into the shop. I asked "is there a problem with the pump" The cashier replied rather bluntly "I need your credit card". After a moment's thought, I handed over the card, and returned to fill the vehicle.

I am very aware of the implications of leaving my card with a stranger, and know it can seriously compromise the security of the card, so when I returned to the counter, I said to the cashier "I don't think the bank would be very impressed with me leaving the card with you". She replied, "I need the card as we need to check it, and we don't take some cards, and if it doesn't work, you'd have to pay for it" (!?). I replied, "Well, I still don't think they would be impressed"

At this point, employee number two decided to chip in, shouting from across the shop, "it's got nowt to do with the bank, it's company policy!"

I replied that it may be company policy, but that doesn't alter the fact that the bank wouldn't be impressed if my card details were stolen after I'd left it with a stranger. Her response was (pointing at the cashier) "She'd be out of a job if she did that!"

Pointing out to her that whilst I was sure the cashier wasn't a crook, that didn't alter the issue that it does happen in other filling stations, and it is the card issuer's security advice to never let anyone handle your card. Her response was to shout "Oh, whatever", wave me away, and turn her back!

Needless to say, after customer service like that, and the potential security implications to my credit card, BP will not have the opportunity of my business again.

The BP station at 50 West Congress Boulevard in downtown Chicago is a disgrace. They refuse to give change, they refuse to provide paper towel for checking oil and one of the attendants spat at the ground after I asked him a question. Disgusting service at a disgusting gas station.

The BP in Chicago, IL at 50 West Congress Parkway is the very worst gas station I have every been to. I live two blocks away and I've been there many times. Every single time I patronize this particular BP, I am treated rudely or denied service. For example, I lost my money on a broken air machine and yet the attendant told me it was my fault and that it worked fine. After it was fixed, there were two cars parked blocking the air machine but the attendant said I was stupid and the hose would reach (clearly not the case). These people running this BP are mean, hateful, rude, uncourteous and downright hostile at times. I sour every time I see any BP because of my experience at this particular gas station. I will drive far out of my way to avoid BP stations and it has nothing to do with the oil spill. It has to do with customer service.

I regularly fill up my mini-van at the BP station at Armour and Troost in Kansas City, Missouri, USA. For about the last 8 times, the pumps have no receipts, and I have to go into the store to ask for a receipt from the cashier. When it is cold, rainy, or when I have kids in the car (which is usually) this is inconvenient to say the least. I believe that the store no longer even puts receipts in the pumps. Please contact them and tell them to put receipts in the pumps, as this reflects badly on BP.

This is regarding the BP @ 445 Route 17 South in Hackensack, NJ. A very nasty attendent approached my car and started yelling that I didn't have my fuel door open. This was a brand new car and it was the first time I had to fill the tank. I told him to calm down as was looking for the fuel door latch. When I told him to fill it regular he snatched the CC from my hand started filling and walked away. Another attendent came at the end to finish the job. After driving away I noticed that my receipt said premium which was 50 cents more gallon after clearly telling him regular. No doubt he gave me premium on purpose. I will never go to this station again.