BP Complaints

I visited the station at 30 Main Street in Branford CT in need of air for my tire. Ct State Law requires that all gas stations provide free compressed air. However, this station has a large sign on the compressor that reads "No Free Air - Must Pay". I went inside to ask them to turn on the compressor and explained about the law. The clerk was belligerent and pretended not to speak English when I asked for the owners contact information. I have filed a report with the CT Dept of Consumer Protection and suggest you avoid using this location.

When I put £10 of petrol into my petrol tank at Sainsbury's or Tesco petrol pumps I get 50 miles of usage from it, yet when I put £10 of petrol at any BP petrol pump I only get 30 miles of usage. I have not only done this once but a few times and I always drive the car in the same way and same route. The price is only 1p cheaper at Sainsbury's and this should not affect my mileage by 20 miles. I am not happy about this at all as I used to always use BP and used to be happy.

My son had a very bad experience with filling up his truck this morning, and barely got out of the gas station when the truck died. This was at the BP station just south of Sturgeon Bay, WI. When it was towed to Green Bay at a dealership, it was found that the "gas" he filled his truck up with was approximately 50% water. He now has a truck repair bill of $650. So please explain to me how this is going to get paid. If this is a BP franchise, then when bad gas is purchased why aren't these stations responsible for the vehicle repairs?

Dear Sir,
Yesterday I was traveling from Calicut to BAngalore via wainad. I have approached all the petrol pumps from Calicut till Sultan Battery air filling with fuel filling. But none of the pumps has compressors to fill the air. 100 % of the pumps are refused mentioning that "machine is under repair" - Request the concerned to get this checked and provide all the required facilities to customers.

I went to bp to purchase sodas for my wife and I, the sales person was horrible and when I asked if he had any refillable mugs left, he snorted and said there are no mugs. There was also a special on summer drinks for $0.69 and when I asked him if the special was still running, he replied, "I don't know why you are so confused. The price that is there is what you pay." Horrible experience. Do not go to bp in pacific, missouri

This complaint is for Bp on west bulevard and lorain in cleveland ohio 44102. and its about the EEMPLOYEES .Ive been there about 5 times and will never go back. every time im there the workers are stocking or messing with papers and they make u wait till they are done to assist to no matter if its 5 to 10 minutes or longer. they dont even look up and say ill be with you in a minutes. no eye contact no greetings they completely ignore u till they are done. then say " whatca want" like your bothering them. I HATE THIS LOCATION AND WILL NEVER GO BACK. THEY NEED NEW EMPLOYEES I DONT EVEN KNOW HOW THESE PEOPLE STILL HAVE JOBS. I SEE COSTOMERS WALKING OUT ALL THE TIME BECUASE THEY ARE SO STINKIN RUDE RUDE RUDE.. thank you!

Customer Complaint about store located at 6942 w. Sand Lake Road Orlando Fla 32819. The New Store Manager need to take some remedial classes in Friendly Customers Relations. I Purchase gas and other items in the station a mimimum 6 times weekly, on every occasion when the manager is Present she has never said hello to me or any other customer who entered the store when I was Present. I work in the International Drive and have been frequenting the store for over ten years. Don't take my word for it,take a moment and review the recordings on the Video Camera out front and you will see 1st hand how "Customer UN-Friendly" she Is. RaceTrack has a requirement employees greet all customers entering the store with a friendly HELLO It may be worthwhile to have Your new manager try greeting customers with a smile. Most of the Other employees who have been there for a while or exactly the Opposite they speak to you and are friendly to customers. Additionally, since the new owners took over the station the Average gas price has risen "above " both the Stations located directly across the street from your station. Three or four days ago Your gas was priced 9 cents above both of the stations. your gas is now averging the highest in the area causing you to lose a large volume of your Gas Business as well as your high gross profit items usually purchased by customers buying gas inside the store. The restrooms as well as the outside containers are constantly out of paper towels. The manager should have a checklist on the bathroom door where an employee signs every 3 hours veryfying the restroom are clean and have paper towels and Toilet seat covers . TheToilet Seat covers in the mens room is empty most of the time. I've taken the time to write this in hopes you will verify the problems I have mentioned Personally prior to addressing my concerns. The station was mine as well as many of my coworkers and most of them just started going to Hess and Racetrack. Julius Dix 139 washington ave Orl Fla 32810. ( A concerned Customer )

I live near Hillsdale, Kansas and there is a BP Rands gas station there. The pumps digital read outs are all so faded that it is impossible to see how much the gas is or how much you have pumped. The receipt printers have not worked for the last 2 years and they have no intention of getting them fixed. The employees don't care and I'm sure the owner has no intention of spending money for repairs or for printer paper. I will certainly look at the gas station across the street before going to BP in Hillsdale, Ks.

i am very upset how my son and i were treated at one of your stations by the man that worked there. it was 1-23-12 at 5:49 am
the lady that is always there was not and a man that we tried to get service from would not speak to us, ignored up was so rude i had to write, if you have him there next time i get gas i will go to the shell station across the street. I am a bp card holder and i use your gas, but I will not be treated that way and my family. Its on hte corner of US1 and Rte 40 in Ormond Beach, fl 32174.

My complaint is about the stop n go bp station in lake geneva wi. I would like a contact phone number so that I can speak to someone directly about unacceptable and unfair treatment. Please respond.

bp curran m65 call to find out if they carried a item rather then drive to the station asked the person name on the phone (wouldnt give it to me)very rude ask for my name first then when i wouldnt give it was rude again. i dont know who it was on the phone but felt totally disrespected as its only polite to identify yourself when somone asks for it while your at a work setting. instead i was ask my name first.

Dear Sir/Madam

Ref BP petrol station (M & S outlet), Lee High Road, Lewisham, London SE13 5PQ.

Being a regular user and supporter of BP (and M & S) products I recently attempted to purchase several small items from your branch at Lee High Road. I was extremely disappointed, not just the level of service, but also the way in which a member of your staff spoke to me.

On 18/01/2012 at about 7:45 am I joined a queue of two other persons at the coffee counter and waited for these to others to be served. As I reached the front of the queue the lady serving pointed to a somewhat lengthy queue of others waiting to pay for petrol at another desk and said sharply “You want coffee, queue there”. I pointed out that I had no petrol to pay for and only wanted two cups of coffee and the two cakes I had already selected. She barked at me “Queue there”. I pointed out that I had been waiting patiently for longer that anyone else in this other queue but her demand was again rudely voiced. I went to join the back of this other queue and waited for about two minutes (during which time the female cashier contemptuously observed me). After these two minutes the same cashier shouted at me across the store “You want coffee now”. I was mildly irritated that despite being made to join this other queue the female cashier had not served anyone else or performed any other tasks. It appeared to me that for some reason this lady had decided to make life difficult just for the sake of it. However, I returned to the coffee counter and politely asked for two cups of coffee. Without saying anything the lady turned her back and began shuffling items on the counter. As she was doing this I asked why I had been sent to join the back of another queue and pointed out that there appeared to be no reason for such a demand. The lady glared at me with hate filled eyes and in a raised voice began to berate and belittle me in front of a number of other customers and staff. I also attempted to point out that there were no notices or other instructions advising customers not to queue at the coffee counter. Unfortunately the lady kept shouting over me and refused to let me finish anything I attempted to say (despite several requests that she not shout over me). At this point I asked to speak to the manager. This appeared to please the lady because for the first time she smiled and said “He’s not here”. I expressed my disgust at her attitude and advised that I intended making a complaint. She merely shrugged her shoulders. Although she continually shouted over me, I asked if the area was covered by CCTV and said it was my hope that her manager would view the tape and listen to the exchange. This caused a mildly concerned look to cross her face and I suggested that a customer service course would benefit her. She then continued to shout over me as I spoke before demanding payment for the coffee she had by this time prepared. I was so disappointed by the way she spoke to me throughout our encounter that I informed her I no longer wished to purchase items from her and left the shop. As I was leaving the female cashier began to belittle me to other customers causing me an immense amount of embarrassment.

I feel extremely humiliated at the way I was spoken to and dealt with and would ask that the cashier concerned be spoken to. Her attitude falls far below that usually demonstrated by BP and M & S staff.

I'm writing to complain about one of cashiers at 3401 Biscayne Blvd Miami, Fl Frabrisio Smith. Yesterday on 1/14/2012, I told the cashier I wanted to play 2-2-4 in the cash three drawing. He gave me the ticket and the print out was 2-3-4-which was an easy mistake, so informed him that it should be 2-2-4. He told me that's what I said & I told it wasn't. So he voided the ticket & told me well go & get a form & fill it out. I said just put the 2-2-4 in & he told me I'm not doing anything till you get a form. I asked for my money back since he had voided the ticket. He told me no go get a form. I repeated that I wanted my money back & again he refused & started to get loud & angry with me in front of another customer. I asked for a Mgr & he said he's here, what you want me to call him. I said sure; & he responded I'm not calling him are you crazy. I ask his co-worker Louis to print out a ticket & he said I don't know what's going on. Frabrisio started talking to Louis in spanish then Loius told me just get a form & Frabrisio kept raising his voice to me. I gave Louis the form & looked at Frabrisio's name tag & he said you want my last name to. After he told me it was Smith, he then replied "What the f are you going to do with my name.

I just got of "529 WINFIELD DUNN
SEVIERVILLE 37876" BP gas station, at first I was trying to pay with credit card at the pump, when I inserted the CREDIT card it asked me to put 4 digit key (not a zip code) I went to cashier and she acted like I'm stupid n told me I hit "debit card" button... I bought a bottle water ($1.28) n asked her to add $ 40 at pump # 7 and the check was $43.40 so she gave me back $2 something and I went to finally get my gas... And by some reason it only let me get gas for 36 something (suppose to b 40)... Got really pissed n left the place!!! Never gonna visit BP again!!!

I have filed a report with the Federal Trade Commission already. I am also going to the Better Business Bureau and local and state authorities on this matter. I was at the BP station on 7th Street in Frederick, MD at night. I stopped to get the advertised $3.35 a gallon gas. I noticed after pumping that the gas was being charged at 3.45. I stopped pumping and went to notify the owner. He was aggressive and rude and told me that this was a "cash only" price being advertised on that 20 foot sign and that there was a notice to that effect on that sign. If there was any such sign, I couldn't see one, certainly not at night. The sign on the pump was in the furthermost point in the corner, nowhere near the pump handles or price display. I think this was clearly an attempt to defraud. Since I have never encountered this at any other gas station, I'm reporting it to every authority I can find. BP should be more diligent about its franchisees and representatives.

I am complaining about the rude person on the corner of rockfish and hope mills rd here in fayetteville nc.
I am 19 years old and wanted to buy myself a pack of cigarettes which never was a problem till today. the lady had told me that i had to be 21 to buy a pack of cigarettes and i never had this problem. I am 19 the law in nc is that you may be 18 years or older to buy cigarettes.

I would like to file a complaint about bad gas. I have been a loyal BP customer for yearn now and I always use the same gas station located at:
2 W LAKE ST
ADDISON, IL 60101 (Chicagoland area)
Tel: 630-543-0016

One day I tried to fill up but the pump wouldn't work (93 octane). When I asked the clerk why the pump wasn't working, I was told there was water in the fuel tanks and since it was very cold for a few days it was all frozen. I was shocked and disappointed to hear that, as I always thought BP gas was very high quality.
I have never experienced this, nor have I ever heard of this happening to anyone before. I believe that in order for the gas to freeze there must be an excessive amount of water in the gas. At this point I am under the impression that BP mixes water with their gas. Luckily we had cold weather to bring this issue to light but unfortunatley I'm sure I was pumping gas with water during the warm season as well.

I would like to be informed of what actions will be taken to resolve this issue. Please advise.

Thank you.

I'm commenting about the consistantly rude people at the BP independent gas station in Lake City FL. The Kirby Oil #04, 04 at 3586 Hwy 90 West, Lake City, FL 32055 were extemely rude to me when I inquired about prepaying. I asked for an address or phone number to complain. There comment was that they were an independent station and BP could do nowthing. The second time they refused to identify their station # untill I demanded a receipt. After being a loyal supporter of BP even after the Oil Spill, I had problems believing that BP has no control over a station that displays their sign. I guess I'm no longer a supporter or customer of BP

The West Long Branch, New Jersey BP food shop is full of a bunch of monkeys who have to shut up. This means you monkey!

'Corner of Platt Springs and Rainbow Dr in West Columbia:Rudest customer service in Dixie.Woman who works nights makes openly racist comments.They blow smoke in your face as you step in the door.Highest gas prices in the area.Never ,again.

I am not happy. Store 4848966 in Havre de Grace, MD is using a trick pump. I selected regular unleaded gas today at $3.129 a gallon. After I pumped it, the receipt showed that the $3.399 a gallon gas had been pumped. I don't need the higher octane so I wouldn't have even thought to pump it. I pushed the button for the $3.129 gas, this is a real problem and is deceitful. I have notified others that I know frequent this station telling them to avoid it all together.

Just to inform those who don't know. BP has NO Customer Service to handle complaints. I spoke with two different people at BP yesterday. I finally asked one, "Is there anyone in responsible authority I could speak with regarding my complaint?" I was told NO! In addition, both people were rude in speaking to me and couldn't care less if anyone has a complaint. I am sorry our company has been so loyal to BP for many years because they definitely do not care about their customers. I might pursue my complaint to see if I have any legal recourse. No matter what, BP has seen the last of our company's business. After reading some of the other complaints as to the dirty bathrooms, out dated food, etc., I have a feeling they have many disgruntled employees because they are probably treated the same way we customers are. They just don't care!

I will never go to the BP at the corner of,Platt Springs and Rainbow Drive,again,unless one of the two sisters working there;the younger being an openly racist,homophobic witch,is FIRED.This long -time customer has had enough! I'm allergic to smoke,but there's no avoiding it at this BP.
I'll drive a mile further just to avoid her obnoxious behavior!

Bill in Springdale,SC

I am a loyal customer of the BP Station at North and Elson in Chicago because of the professional and friendly service that is always offered. I am upset because they tell me that I can no longer get a gas discount with a carwash as a patron benefit. Every other local station offers this and it is much appreciate in this economy. BP needs to offer discounts when patrons purchase additional service items as your competitors; please reconsiderthis policy so I do not have to change my preference in stations.

i went into a bp connect services lastnight on the a21 coming back from hastings, and i was absolutely digusted about the dirtiness of the mens toilets. being a cleaner myself, it was plain to see that these had not been cleaned in weeks if not months. on mentioning this to staff there reaction was 'oh'. for god sake god knows how many visitors use these facilities a day something should be done. tried to locate head office address for BP, but cannot seem to find it. if anyone knows of this address please e-mail me it on routemaster73@live.co.uk. many thanks

Just thought someone should know that the bp station in ga exit 39 off of 75 is a very very dirty store. The restroom looked as if it hadn't been cleaned in months. Doors falling apart, loose toilets, filthy oilers, sinks, floors.

I visited Hiton Park North BP services petrol station. I filled up went to pay. The guy said that the system had crashed and my fuel had not polled onto the system. Rebeceah took the amount from pump and took a manual transcation on a zip zap machine. I wasn't too happy with this and wanted a VAT receipt plus my Nectar points. I was told to ring the manager Vicky. I have called Vicky 4 times and had no call back. I want to know how secure my payment is, my VAT receipt and my points.

I have a complaint about a woman named Bea, she works at the kangaroo/bp station at 2229 hwy 54 in chapel hill nc. She threw my back to me. The cappuccino machine was out of order and she may not have known it. But then didn't want to change, maybe out of laziness or maybe she was mad at the customer before me. But to throw my change is not acceptable. Not to mention im not from chapel hill I was just visiting..

I am a disabled driver who needs assistance with pumping gas and I usually go to a BP station in Livonia, Michigan(at the corner of 7 Mile & Middlebelt Rd). I called and let them know that I needed assistance as usual and waited over ten minutes. Once all the other customers cleared out of the station the attendant usually comes out but today he didn't. So I called him back thinking he forgot about me and in response the teenage attendant began to yell at me for calling him back. This type of behavior is illegal and BP needs to address this before it becomes an ADA complaint.

I actually was recently employeed by the bp 2063 in west liberty ky 41472 first off they were okay then i learn that the slushie machine they use the same hoes for moping the floor washing in walk..!!!outdated food where still on the shelfs and was MOLDED ewww the manager would only make night shift clean unfair everyshift should have to clean i would get messed up hours all the time i would be on the shedule i drove 30 mins to work then they tell me they didnot need me i really think that they really need to step it up i was always nice to customers they were bringing in money right i think they should be able to come in not worrying if there food or slushie is going to give them food posion the manager would start drama all the time between all the cashiers I willnever be a customer or an employee there ever again !!!! BP sucks!!!!

BP Station located at 2104 Tower Ave. Superior Wisconsin. On Tuesday I went through the car wash and it suds me up and just stopped. I waited for help because I could see they had a camera in the wash. I finally had to pull up out of the wash area,just in case it started again,but it did not, and I went to get help in the station. The manager hosed my vehicle down and then told me I could use my wash code the next time I came in. My wife went in with the car and it did not work. The manager told her she had issued me a new ticket for a wash and she needed that ticket. The manager DID NOT issue me a new ticket because when she asked if I needed my reciept,,I replied"yes I do". She had printed a small slip of paper buit she threw that in the trash after I told her I needed my receipt. This station ripped me off for the price of an untimate car wash and the manager lied. I was one the few customers who kept going to this station after the oil spill,,,because I knew people there still need their jobs. This is a very bad way to repay loyalty and a community minded person.

On 11/9/2011 at 6:14 a.m. I prepaid for $30 in gas at the BP at 2790 E Manatee Ave, Bradenton, FL 34205. I was at pump #9, selected regular, the displayed showed 3.27 per gallon, but when my $30 was used up I only had 8.38 gallons of gas. I checked my receipt and I was charged for premium gas at 3.57. When I took my receipt into the store I was told I made the wrong selection even though I did not, and the pump I was using could be clearly seen from the cashiers window. They refused to refund the money owed me, and continue to overcharge people for regular gas.

I would like to make a complaint about a lady that served me at BP Lye Service Station,Pedmore Road, Lye, Dudley DY9 at 12:30pm on 08/11/2011
The lady had a name badge of either Tam or Tan (Asian lady)

She was extremely rude to me in the manor of how she spok..It was appauling to say the least talk about customer service..Or no customer service in this instance.
What happend was when i was re-fueling,i went to pay her and my other half moved my vehicle round to the tyre pressue part. She started being very rude from there saying you should now move the vehicle now move it back which i co-operated but again the manor was really terrible. I would like some feed back on this..as it's totally unacceptable for someone to representing BP and behaving like this.

At 7.10am, I went to go into BP Newlands and there was noone there and the shop was still closed even though they open at 7am (as it states clearly on the door). The staff member (young male) arrived a few minutes later while myself and some delivery drivers waited for him. when he opened the door and went inside the delievery guy followed and so did i. to then be told " We aren't open! get the hell out"! from the young male employee. I have been served by the young male quiet often and have never been treated with any respect. as i have worked in costumer service all my life, I am appalled at how he treats his costumers and have had a guts full of being talked down to. I will no longer be going to any BP service station thanks to the young male employee at BP Newlands.

I just went through the car wash at BP and it bent and broke my antenna. Now every time I turn my car on and off, it makes a grinding noise. There were no signs that said to turn the radio off and put the antenna down. I'm very upset and I want someone from BP to contact me ASAP. I will NEVER do business with BP again! The car wash broke my car antenna!!!!!!!!!!!!!!!!

I usually buy gas at Rarity Bay BP at 156 Keeble Rd., Vonore, Tn., 37885. #423-884-2441. It's on my way out of the Rarity Bay Community where I live. The station has become a real eyesore. It has been missing numbers on the billboard so one can never tell the price of gas until you are passed it. It has been like that for over a year. Last week I stopped to fill-up, as I have a BP credit card. The pumps were so slow that I went inside to ask if there was a problem with that particular pump. The man said he thought all the pumps were slow because it was raining. I've never heard that excuse. I told him I would go somewhere else. By that time I had only accumulated $3.00 worth of gas. My Yukon usually takes about $100.00 per fill.
I proceeded to Knoxville to shop. On the way back I stopped at a BP station in Turkey Creek. It was the same price, spotlessly clean, all numbers clearly stating the price of gas.
I think you should look into this problem if you want to keep the residents here buying your gas. This is not an isolated incident!
Thank you for your consideration,
Patricia Farrell

i have been going to the same station for a few months now i buy items there and play my lottery there at the corner of state and 82 in north royalton .last night had my brother go and ask for 10 dollars in mega millions and 10 in megaplyer.the girl printed a ticket for 10 draws same numbers which is not what i asked for so i took it back and she told me i was stuck with it so i was stuck with something i did not ask for nor was my mistake.went into tell the manager today 11-2-11 and he told me nothing he can do about a ticket that was printed yesterday.so nothing got done and he had nothing to say about the employee nor did he even try to say im sorry.i will be also contacting the ohio lottery cause the girl could of cancelled the ticket and did it right yesterday but choose not to. i am very upset over this.would like a response please.

I routinely use the BP Stations on Chagrin Blvd in Shaker Heights, Ohio. This station is a high volume station, but hasn't had receipts issued from the pump in over a year. I hate having to go into the store for this, because then you have to pull away from the pump because you don't want to tie it up and try to find a spot in the store spaces (which are rarely available), just to get the receipt. I need evidence of my mileage for tax purposes so I have to have the receipt. Why is it so hard to police your own stations and require the owners to keep a fully functioning station? Why should the window washer bins be constantly empty with barely usable squeegees (when there is water)? Is there any clearer a message to send your customers that you don't care about them even after charging maximum prices? When are you going to start making owners maintain the stations for the right to carry your name?

Beste BP,

Ik wilde deze ochtend mijn auto wassen in de carwash van BP te zwijndrecht, ik had mijn auto in de carwash staan en had de code in getypt, bij de eerste meter zag ik dat mijn antenne nog op de auto stond. Ik heb daarna op de noodstop gedrukt, om verdere schade te voorkomen aan de uw apparatuur en mijn auto. De machine stopte en kon hem terugsturen naar zijn begin positie. en dacht dat daarna de wasmachine gewoon zijn werk weer zou hervatten, maar wat ik ook deed de machine deed niets meer. Ik ben daarna naar uw medewerker gegaan en de situatie uitgelegd. In plaats van hulp en begrip, kreeg ik een lacherig antwoord van dan moet u maar een nieuw kaartje kopen ( 8 euro ) terwijl er nog geen druppel water op mijn auto is geweest. Ondanks mijn vriendelijk verzoek om proces nogmaals te starten bleef de man halstarrig weigeren zonder enige vorm van medeleven . Dit had ik ik niet verwacht van een bedrijf al BP.( waar ik al jaar en dag kom)

ik zie reactie graag tegemoet.

Met vriendelijke groet

HC de Grauw

Is there any where I can file a complaint against GCCF without hiring an attorney?

I had the worst experience with a BP employee at 655 Flushing Ave on 10/26/2011 at exactly 11:49pm the Employee was not trying to help me once so ever. I'll start from the beginning, I was going to pay for gas using my debit card, so when I swiped my card it said see cashier or see attendant I can't recall. So I went to the BP employee that was in the booth and I told him what happen and he told me to try a different station so I have to move my car and the same thing happened again so I approached him and told him it said to see him and he told me that he cant do anything I asked him to swipe my debit card and he told me "No". I asked him if there was anything he could do and he told me "No" again and then when I asked for his name he had the nerve to tell me "he doesn't have a name". So since he didn't give me his name I took a picture of the man.This was the worst experience I've ever had. I got No help I had to leave and go to a different gas station.Please Email me asap.

I was at BP gas station 607 Frederick Rd, Baltimore MD. I only wanted $5.00 in gas and was using my debit card. As I approached $4.80 I began slowing down on pumping the handle made a clicking sound and it continued to pump gas until it filled my car up. A man attempted to try help me stop the gas but it kept going into the tank. I am a college student with very limited funds and that completely cleared up my bank account. Its not a matter of I didn't get my product, the problem is I didn't want a full tank of gas and now I have no money. When I called later to complain to management they said there was nothing wrong with the gas pump. I explained that 2 of us tried to stop it and it wouldn't. You don't have to worry about me going there again.

I was at BP gas station 607 Frederick Rd, Baltimore MD. I only wanted $5.00 in gas and was using my debit card. As I approached $4.80 I began slowing down on pumping the handle made a clicking sound and it continued to pump gas until it filled my car up. A man attempted to try help me stop the gas but it kept going into the tank. I am a college student with very limited funds and that completely cleared up my bank account. Its not a matter of I didn't get my product, the problem is I didn't want a full tank of gas and now I have no money. When I called later to complain to management they said there was nothing wrong with the gas pump. I explained that 2 of us tried to stop it and it wouldn't. You don't have to worry about me going there again.

Dear Sir/Madam,
On the 8th of October at 4pm I attempted to fill my car at Rototuna BP. I do so every week and usually have no problems. However on this particular occasion I encountered an issue. I politely called the attendant over and immediately she gave me attitude. She had a rude tone and an obvious attitude problem. She was no help to me so I said I would figure it out, she snatched the pump off me and raised her voice saying " I'm telling you, that you are doing it wrong" and various other patronizing comments. I did not appreciate the way she treated me and as of that day I refuse to use this petrol station. I have since changed to shell since they appreciate my $100 a week contribution. I would like to hear back about this complaint so that I am assured that the lady in question is reprimanded. If I do not hear back, I will take this further. I was unable to get her name, but she has mousey brown spikey hair and black rimmed glasses. European, mid 20-30s. Little gnome face. Very unimpressed with her service! I EXPECT TO HEAR BACK!

I just left gas station where I went to get gas. I started pump and sat in my car because I have bad knees and with rain they were aggravated. when I looked over my shoulder gas was pouring out of my tank. The pump hadn't cut off and about 3 gallons were on the ground. I have been pumping my own gas for over 20 years and this has only happened to me twice in that time. both times at a BP and at the same gas station. it will be the last time I buy gas at this station which is a pain because I live right down the street. I can't afford the wasted gas and to make it worse when I told the clerk and managersbout the faulty pump they were quick to lay the blame complete lying on my door. At least the last time the manager apologized . it was pump #4 at station located on the corner of West Boulevard and Lorain Avenue in Cleveland,Oh. I work too hard to have my money spilling on to the ground. the number under the welcome on receipt Is 9089624. The 87 grade. 10/18/11. Thank you for your attention.

very very rude customer service!

I have had two experiences at the BP at the intersection of Northwest Hwy and Central Ave in Chicago where the pump read that over 13 gallons of gas was pumped into my car. The car I drive only holds 11.88 gallons when empty. The first time I was overcharged, I inquired with the attendant was assured the pump was correct. This time they insisted that the pumps have been checked for accuracy. I already reported this station to the city of regarding the first overcharge. This time I will be reporting them to the city, the Better Business Bureau, the alderman, and anyone else I can find that will finally look into this matter. I can only imagine the profit this station is making - Crooks!
The station is:
Joe's BP located at 5210 NW HWY, Chicago IL

Regarding store: 1701 N Main Street, Kannapolis - (704) 782-3196

I was in the BP store “1701” on Friday around 10:00am. It was pouring rain and I went out to get a sundrop and was wet by the time I got there. I waited in line while “Tina” stood at the front and ate a salad and spaghetti meal while the another lady was ringing people up. When I got up to the front Tina decided to help me finally and informed me that the machine was down and wouldn’t take my card so I had to go back home and get cash. I left came back about 10 minutes later still wet from all the rain and waited in line again. While the other lady was still ringing up people Tina was yelling over the customers heads at “JOSH” who was stocking the shelf’s. Her and the other lady was making rude comments to him like “Don’t tease if you cant please”. Let me tell you also that their where children in there and this is not behavior that should be allowed!!!!!!

On On Sunday 9/11/11 I was at the BP gastation located at 6001 W Monee Manhattan Rd, Monee Illinois,60449 at 4:00 p.m.. I've had a BP credit card since the beginning. They do NOT allow BP cards to be used at the pump...you must take your BP card, make an extra trip inside and get it pre-approved. Why would anyone do this once it is approved at the pump...you can't drive off as you are automatically charged. The attendant would not give me the managers name or store number. I went next door to shell, and they took my plain VISA card and I proceeded to put $100 in my truck. I am highly irritated that this is practice at this store and the manager is unreachable. I spend about $1000 in fuel per month and up until today it has always been BP.

thank you,
Tom

I'm a student at the Cleveland State University. There is a BP Gas Station at 2701 CHESTER AVE CLEVELAND 44114. I stop most of the time to get gas from this BP station like any other CSU students; but recently there are some people try to clean your windows and demanding money even you told them not to clean your car's windows. They are demanding money from BP costumers and I wonder how the store employees let them (Maybe they bribe the BP employees ). And what will happen if you don't give them some money maybe they will scratch you car or brake your windows. I will getting gas from this location and I will tell all my friends to do the same thing. Because It is not safe. They might even try to rob you.